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Please visit the Office of the Privacy Commissioner of Canada and Canada's Anti-spam Law for privacy protection information. We also encourage you to Download the Handbook for Safeguarding Sensitive Personally Identifiable Information produced by the U.S. Department of Homeland Security. It offers good explanations and practical advice on safeguarding personal data.
The purpose of this web site is both Business to Consumer (B2C) and Business to Business (B2B)
Iris the Dragon is a registered Canadian charity focused on the development and promotion of mental health resources and tools and is therefore only interested in communicating with persons and organizations seeking to access these resources or to partner on projects.
What personal information do we collect from people that visit our website?
The only PII we collect is that which you voluntarily offer in order for us to contact you or to register you for services. We may also ask for information in order to help you with your experience while online.
When do we collect information?
We collect information from you when you fill out a form, use a Live Chat function or enter information on our site.
How do we use your information?
We may use the information you offer us and that we collect when you fill in a contact form, sign up for our newsletter, make a purchase, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: to follow up with you after correspondence (live chat, email or phone inquiries); and to send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is hosted on a monitored network. We scan for Malware monthly via Google's Transparency Report.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, any sensitive or credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Look at your browser's Help Menu to learn the correct way to modify your cookies. Some features may be disabled if you turn cookies off but it shouldn't affect your overall experience.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide website visitors with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our visitors, so long as those parties agree to keep this information confidential. We may also release information when it is required to comply with the law, enforce our site policies, or to protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We use Google Analytics to collect and aggregate data about the user experience on our website. This service does not reveal personally identifiable information — the exception being "referral links" from websites and social media accounts clearly bearing the personal name of the operator. We are primarily concerned with the following: Demographics and Interests Reporting; Referral Traffic; Preferred Browser and Device Use; and Website Engagement / Analytic Paths.
California Online Privacy Protection Act
You can change personal information that you voluntarily offered us by contacting us through email:
Subject line: Attn: Iris the Dragon Privacy Officer — Change of PII Request
How does our site handle Do Not Track signals?
Our website service detects 'Do Not Track' signals and, accordingly, does not track, plant cookies, or use advertising when DNT is requested.
Does our site allow third-party behavioral tracking?
We do however, allow third-party behavioral tracking such as is the case with Google Analytics.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. While many of our resources are designed for young people, we do not market to children under the age of 13 years.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via in-site notification within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: Send information, respond to inquiries, and/or other requests or questions Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following: Not use false or misleading subjects or email addresses. Identify the message as an advertisement in some reasonable way. Include the physical address of our business or site headquarters. Monitor third-party email marketing services for compliance, if one is used. Honor opt-out/unsubscribe requests quickly. Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
Subject line: Attn: Iris the Dragon Privacy Officer
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